Subscription Services provides you with quick and easy access to some of the most common configuration tasks you may need after implementing your Ivanti solutions. Once you purchase a subscription you can select from a catalog of Service Requests using our online Subscription Services platform. Then, our Ivanti Services team will remotely deliver on your request within a few days.  Think of it as an extension of your configuration capacity.

When you work with a Technical Relationship Manager you will get a named resource with deep technical expertise and knowledge of your individual environment. They proactively engage with you on a regular basis to help you best leverage your Ivanti solution and take advantage of any upgrades and new features to ensure you get the most value from your investment. Unlike the Subscription Service, a TRM will NOT deliver configuration services but will enable your team to build new configurations themselves.

Also, a Managed Services Engineer provides consistency of resources who are familiar with your environment and are ideal for ongoing execution of administrative activities. Subscription Services provides a light-weight way to engage with experts to deliver common configuration enhancements.

Like any other services you purchase from Ivanti, your Account Manager or Ivanti Business Partner is here to help. They can give you a quote the service and help you in the procurement process. Once the order is completed, you will receive a mail to access the online platform for the Subscription Services.

If specifically requested, your Subscription Services can be made available at a later date than the purchase if you have purchased other Professional Services activities, such as Ivanti Professional Services hours or outcome-based package for implementation of the solution, within the same order.

Making a request is simple. First, provide us with the name and contact details of the person who will be the main user of the service. We will provide them with login information for our Subscription Services online platform. 

When they login they will find the Service Catalog where they can plan and select that service that your organization needs. Everything can be done through the portal, but they can also speak with one of our consultants to make sure we understand your exact needs. 

The date the Service Request is raised determines which quarter is counted against. In this case, the request would be part of your current quarter’s allocation.

If you cancel a Service Request before the Ivanti service team is actively working the request, the Service Request will not impact the quarterly quota.

The consultant in charge of your request will validate your requirements before beginning the service. This may lead us to ask you to amend your service request or to raise a different Service Request. In this case, the initial request would not be counted against your allocation.

Right now, only a single subscription level - 5 basic and 1 premium service per quarter – is available. We plan to expand to more subscription levels in the future.  We will work out a specific solution together to fit your needs, such as purchasing more than one subscription to raise your service allocation. For example, if you find you consistently need to use 10 basic and 2 premium services per quarter it could make sense to purchase 2 Subscription Services allocations.