The 2023 DEX Report

Even though 85% of C-level executives agree poor DEX leads to unsafe workarounds, 56% of IT professionals say they don’t have buy-in from their C-level executives for DEX initiatives.

On top of that, IT workers are struggling to meet the needs of Everywhere Work. Our research shows that:

• 3 in 4 IT professionals say work stress is affecting their physical and/or mental health.
• 48% of office workers prefer to fix their own tech problems when possible.
• 57% knowledge workers report serious friction at least weekly while using workplace technology.

Digital employee experience is all about end users - and that shouldn’t exclude your IT professionals.

Ivanti surveyed 7,800 IT professionals, executives and end users around the world, across a broad range of industries, to gauge their opinions on the current state and future of the digital employee experience (DEX).